We endeavor to create products of the highest standards However our balms and creams are handmade and variations in texture and colour will occur in all batches. The Medicinal Properties and Healing Qualities will not be affected. If for some reason you find the product to not be of a standard you feel is adequate, please email us with your concerns and we will endeavor to clarify your concerns. If you are still not happy you can return the product for replacement or full refund of the item cost (shipping included)
If you have couriered your item with signing, please open the package and check it before signing If the item is damaged during shipping, please inform the courier company and contact us immediately
We will not refund or replace items if you change your mind
Although we stand by and endorse all of our products with many happy and satisfied customers, some bodies do not respond to the medicinal nature of the products as expected, if this occurs please contact us to discuss other options, however in this situation, we will not refund or replace items if the product did not heal your ailment to your expectation.
in all situations keeping our customers happy is our highest priority so please contact us with any issues that you may experience.